The right organisation to manage and operate ports and terminals: tune and train the organisation to meet the service requirements and to support the operational processes.
Organisation
Successful operations on a terminal rely entirely on the workforce, both blue and white collar. A proficient terminal offers its workforce a clear and streamlined structure within which people can fully use their skills and experience, delivering the best possible services to the terminal customers. This way you will meet the service requirements included in the contracts with your customers – shipping lines, trucking companies, shipping agents, consignees and shippers.
PORTSandTERMINALS defines organisational structures based on best- practices, function descriptions and staffing requirements. The industry know-how and expertise of PORTSandTERMINALS is a firm and reliable basis to assist you when defining and implementing the best fit organisational structure and hiring the right person for the job.
Deliverables: Overall organisational structure, department definition, workforce category definition, KPI definition per function category, definition of requirements for outsourcing companies,.. For each role the responsibilities, education levels, skills and personality characteristics will be defined, and clear function descriptions will be elaborated.
Training for Port and Terminal management and staff
Together with its partners, PORTSandTERMINALS provides training programs. Training for Port and Terminal management and staff: terminal managers, planners, dispatchers and blue collar staff.
Our vast knowledge and expertise on all levels of ports and terminal business is a solid base for our tailored training programs. These training programs target management, operators, dispatchers, foremen, equipment drivers, dockers etc. Training programs are organized for the commercial department, general management, operational departments, design and engineering departments, technical and maintenance departments. In the field of human resources, we define and elaborate function descriptions, remuneration schemes and may provide outsourcing labour force, for shorter or longer periods.
When developing training programs, we start looking at the operational processes. Based on these processes, and using our industry knowledge, we will suggest and discuss process optimizations to eliminate bottle necks, increase performance and enhance the overall customer service experience.
Developing function descriptions, terminal organization structures and remuneration schemes complement the training programs. Specifically for the training of blue collar labour, our proven approach, together with our partner has proven to be extremely beneficial to various ports and terminals. This approach starts with an assessment of the skills, followed by simulator training and on the job training by real crane and equipment operators.
Advantages for Ports and Terminals:
- Operational improvements
- Better performance
- Improved service quality
- Improved safety
- Reduced accident risk
- Better use of terminal and port resources
Do you want to learn more about our training approach? Contact us to learn more.
Human resources for port and terminal operations are scarce. We need to get the right person for the job at the correct and fair price. A detailed and adapted function description is the basis for selecting the right resources and offering the correct growth potential.”
